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Gift Cards Frequently Asked Questions

Question Answer

Where can I purchase commissary gift cards?

Gift cards are available at all commissary full-service checkouts and customer service areas and can be ordered online here.

Question Answer

Where can DeCA gift cards be used?

You can use DeCA gift cards at any commissary operated by the Defense Commissary Agency. Check our alphabetical listings for a list of stores.

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How much do gift cards cost?

Gift cards are available in denominations of $25 and $50. No other fees are charged for gift cards purchased in our stores. For gift cards purchased online, a shipping and handling fee is added to the purchase price.

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Who can use DeCA gift cards?

Anyone can purchase commissary gift cards, but only authorized commissary customers can redeem them.

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Can I receive cash back when I make a purchase with a gift card or redeem my gift card for cash?

No. Cash back is not an option, nor can gift cards be redeemed for cash. Gift cards have a declining balance. In other words, the amount available on the card is reduced each time it's used, until the card shows a zero balance.

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Do gift cards have an expiration date?

Yes, they expire five years after purchase or as prescribed by law.

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Is there a limit on the number of gift cards I can purchase?

No. There are no restrictions on the number of gift cards you can buy.

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Who should I contact if I have a question, comment or concern about a gift card?

Customer service help is available by calling the toll-free number, 1-877-988-4438, which is found on the back of the gift card.

Question Answer

How can I check my gift card’s balance?

A cashier can look up your balance at any manned register. You can also find it here then clicking “Check your balance,” or by calling 1-877-988-4438.

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Will DeCA replace my gift card if it is lost, stolen, damaged or defaced?

No. DeCA is not responsible for lost, stolen, destroyed or mutilated gift cards.

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Can the commissary refuse to accept my gift card?

The commissary has the right not to accept any gift card that appears to be altered, copied or reproduced. The commissary may also refuse to accept your gift card if it does not scan on the register and the card number is illegible or missing.

Question Answer

How does the 5 percent surcharge affect my grocery purchase when I use a gift card?

By law, the surcharge applies to any grocery purchase in the commissary. If the purchase total, including surcharge, exceeds the total amount of the remaining balance on your gift card(s), you must pay the difference, using another method of payment.

Question Answer

Is the gift card exempt from the monthly Korean Rations control?

The purchase of a gift card does not count against your monthly rations. However, all items purchased at commissaries in South Korea are considered part of the monthly ration regardless of the method of payment used.

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