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Return Policy

Question Answer

What is the commissary's return policy?

If, for any reason, a patron is not satisfied with merchandise paid for and removed from the commissary, the merchandise may be returned for a refund or exchanged for another of the same item.

Question Answer

Do I have to have my receipt to make a return?

A receipt is only required to return tobacco products or baby formula; if the customer does not have a receipt for these items, they may be exchanged, but only for another tobacco product or baby formula, respectively.

Question Answer

If I return products without a receipt, how will I receive my refund?

If you return products without a receipt, the commissary will issue your refund in DeCA gift cards in $25 and $50 increments, until the remaining balance owed to you is $24.99 or less, which you will receive in cash.

Question Answer

If I return products with a receipt showing I purchased them with a DeCA gift card, how will I receive my refund?

If you return products with a receipt showing you purchased those products with a DeCA gift card, the commissary will issue your refund in DeCA gift cards in $25 and $50 increments, until the remaining balance owed to you is $24.99 or less, which you will receive in cash.

Question Answer

If I return products with a receipt showing I purchased them with another method of payment, how will I receive my refund?

Merchandise purchased with cash, debit card, check, traveler's check or money order will be refunded in cash. Merchandise purchased with a credit card will be refunded to that credit card.

Question Answer

Can I return products to a different commissary from the one where I originally purchased it?

Products purchased at one of DeCA's commissaries may be returned to another commissary if the item is in that store's computer system.

Question Answer

Why did DeCA change its policy on giving cash back for refunds without a receipt?

DeCA made this decision in order to move its policies in line with standard industry practices and help protect your commissary benefit.

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